Where Your Order Ships From
Every order leaves our fulfillment center in South Windsor, Connecticut, United States. We deliver across the United States and to 230+ countries and territories around the world.
Processing Your Order
Orders are prepared and dispatched within 1–3 business days. Delivery timeframes below apply from the moment your order ships. Select your preferred shipping method at checkout.
U.S. Shipping Options
| Shipping option | Delivery time | Cost |
|---|---|---|
| Express | 1–2 business days | $15.00 |
| Standard | 3–5 business days | $8.00 – FREE on orders of $70.00 and up |
| Standard (free) | 5–8 business days | FREE |
- Express – arrives in 1–2 business days for a flat $15.00.
- Standard (3–5 days) – $8.00, or free on any order totaling $70.00 or more.
- Standard (5–8 days) – completely free, with no minimum spend required.
Shipping Internationally
| Destination | Shipping option | Delivery time | Cost |
|---|---|---|---|
| Rest of the world (230+ countries) | Standard | 5–8 business days | FREE |
International delivery estimates are not guaranteed. Customs processing in your country can add additional days beyond the estimate.
Duties, Taxes & Import Fees
Orders shipped internationally may be subject to duties, taxes, or fees imposed by your destination country's customs authority. These charges are the recipient's responsibility and are not covered by our pricing or shipping rates.
Tracking Your Shipment
A tracking number and link are emailed to you the moment your order ships. Tracking information can take up to 48 hours to activate after dispatch.
What Counts as a Business Day
Business days run Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or public holidays enter processing the following business day. High-volume periods may result in minor delays.
Incorrect Shipping Address
Double-check your delivery address before completing checkout. If an error was made, reach out immediately — address changes are only possible before the order has shipped.
Lost or Damaged Orders
If your order goes missing or arrives in damaged condition, contact us within 48 hours of delivery. Include photos for damaged items and we will arrange a replacement or issue a refund.